AI, or artificial intelligence, by definition, is "a branch of computer science concerned with creating machines that solve complex tasks in areas such as logistics, robotics, natural language processing, or big data processing." According to the study "Artificial Intelligence - The next digital Frontier", there are five AI technologies that companies will use most in the future:
Automatic image recognition
Natural language
Virtual assistants
Robot-based process automation
Advanced machine learning
The possibilities for using AI are vast. We will therefore not cover all of them. We will only focus on AI capabilities that you as a company can use in your business.
Chatbots and voicebots are a current technology trend that has become even more prevalent during the pandemic. Chatbots are using increasingly sophisticated AI to quickly direct your customer. They can not only answer common questions, but can also handle credit card blocking or online banking logins.
Voicebots can be used on customer service lines or in call centres. The bot asks customers how it can help them and responds immediately and accurately to their answer. Its main advantage is that it is available non-stop.
Chatbots are mainly used in e-shops, voicebots in customer service and call centres.
Tip: Check out 7 reasons to use AI in call centres.
AI can recognise the type of document, extract important information from it and write it straight into business systems. It can also alert you to suspicious wording in contracts, for example.
Artificial intelligence can manage a production line, predict its failure or suggest ways to make the production process more efficient. Visual AI checks product quality. It is much faster than humans at estimating the extent of damage.
Since it is very good at working with cause and effect relationships, it is able to plan the fastest route and load and unload trucks with goods. With the emerging IoT, she can use sensors to control the trucks on the production floor. In time, it is likely that goods will be transported by automated vehicles.
This can be of many different kinds. For example, you can use AI in marketing to evaluate successful campaigns. AI will help target your product and predict and boost its marketability. It can already recommend movies you might like or target you with ads. Use this to your advantage.
According to the study mentioned above, implementing AI can increase your sales by up to 50 %.
Combining AI with cloud computing is becoming increasingly popular. Thanks to the cloud, infrastructure requirements are lower than before. Cloud AI combines AI software and hardware to provide AI software as a service in a hybrid cloud infrastructure. This allows companies to take full advantage of its capabilities.
Running AI algorithms requires a significant amount of computing power, which many businesses cannot afford. Running AI in the cloud is often the only way for them. The cloud therefore makes AI more accessible to SMEs and significantly increases the scope and sphere of influence of AI. Artificial intelligence, in turn, can help cloud computing. It is therefore likely that they will be very closely linked and complementary in the coming years.
Enterprise software integrated with AI is now the primary way of using AI. This software is increasingly cloud-based.
Tip: See what new developments are coming in relation to AI and communications.
We're happy to help you with AI and cloud implementation. You can see how we deployed it at Parrot. Feel free to contact us.
We are monitoring the development of AI and will keep you informed of further news.
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