Algo Cloud

ServiceDesk non-stop

Get 24/7/365 professional IT support to keep your business running smoothly with all your core competencies covered. Our ServiceDesk is available for you whenever you need it. 

  • Non-stop IT support 24/7/365
  • Guaranteed reliability
  • Immediate solutions to your requirements
  • Customized to your needs

Ask the experts

What will you get with our ServiceDesk?

Non-stop IT support 24/7/365

Don't wait for your in-house IT’s working hours. Our experts are available at any hour during the day and night.

Proactive IT monitoring

We're not waiting for something to go wrong. We continuously check and monitor your infrastructure to prevent problems 

Immediate solutions to your requirements

We're here for you, whether you use Algotech or third-party solutions. Everything is solved at L1 level or passed on to L2 and L3 levels. 

Customized to your needs

We understand the individual needs of each business. We will customize the service and system documentation for you. 

Looking for a custom solution?

We have carried out more than 1300 cloud projects

Save on your company's IT with external IT support

Maintaining an in-house IT team with diverse, specific skills at sufficient scale is a financial burden for businesses of any size. Thanks to the external solution by Algotech, you will not only manage to make IT in your company cheaper, but you will also ensure 100% substitutability, continuous IT support and multi-level problem solving, where our specialization will sufficiently take care of any problem that might arise. 

Save on your company's IT with external IT support

Reactive and proactive IT monitoring

No need to wait for something to go wrong. We are able to remotely monitor all defined elements of your infrastructure, check for congestion, detect critical points and intervene in time to prevent an outage. When problems arise, we immediately analyze the situation and provide a quick fix. 

Reactive and proactive IT monitoring

Remote IT technical support

Through remote access to customer systems, we can help you remotely from inside your computer. We use dedicated VPN connections or Secure Access Link (SAL) for Avaya products. When working with a regular user, our technician performs all the tasks for them. 

Remote IT technical support
1 300+
projects carried out in the cloud
up to 41%
savings compared to operation
of your own infrastructure
12 seconds
an average response
to a demand of our client

Switch to ServiceDesk with no restrictions

Switching to the ServiceDesk solution is easier than you think. You can make the switch while your company is in full operation. 

  • Together we specify your needs.
  • Design and prepare the ideal solution.
  • Prepare methodological documents.
  • Implement ServiceDesk solutions.

Case studies

"We especially appreciated the quality of the Algotech team, the way it communicates and the pro-customer service. Algotech extended the testing period several times, which allowed us to test the systems in the cloud properly and make sure that the information system will have a fast enough response. Cost was also important, but we chose Algotech even though they offered the second best price."

Full study

"Infrastructure virtualization and the use of cloud services is the strategic direction in which Czech Airlines' IT will be heading. AlgoCloud brings us the benefits of professional facilities and access with a guarantee of high security and availability."

Full study
All case studies

The most common configurations

We have prepared an overview of the most popular solutions. However, we will be happy to create a customized plan for you. 

ServiceDesk Individual

Upon request 

Server parameters
  • Continuous monitoring of the network, services, and servers 
  • Help and communication with users 
  • Monitoring the state of the infrastructure 
  • Managing network infrastructure documentation 
  • Resolving unplanned outages 
  • Reporting planned outages 
  • Basic administration of the entrusted system/application 
Do you need advice?
Call us at: +420 225 006 555

Built by entrepreneurs
for business

A strong team in Algotech will guide you through the entire process of migration to the cloud, as well as ensure your trouble-free operation in it. Since 1997, we have been building up our experience with many different clients, and we are able to design and implement a tailor-made solution just for you.
Guarantee of availability We guarantee data 99,99% of the time
Highest data security ISO 27001 certification
Always within reach Non-stop technical support at the telephone number: +420 225 006 555
Your budget under control You learn the price beforehand, so you never get surprised
Perfect cooperation We will manage the cloud for you
You only pay for what you use Flexible offer
In 20 years, over 1300 customers have found their way to the cloud with us
Český rozhlas logo Czech Airlines logo ABO logo Lama Mobile logo Telly logo DataFriends logo Kaňák logo REmax logo Evropa Realitní kancelář logo Nord Blanc logo TSK a.s. logo Nutrend logo Zrup logo pbw group logo Crocodile logo Toyoda gosei logo Kapitol logo Balikobot logo Argo Hytos logo Charita Olomouc logo
Would you like to try our products or find out more?
Leave us your contact info and our cloud specialists will get back to you within 3 hours.
  • Highest data security standard – ISO 27001 certificate
  • Our support is available non-stop at +420 225 006 555
  • Cloud is operated from 3 mutually independent locations
If you don't want to wait for a reply, call us directly at +420 225 006 555
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